General FAQ

What are your hours of operation?

Goose Creek’s hours of operation are Monday through Friday 8:30 am to 5:00 pm eastern standard time.

How can I contact customer service?

There are two ways to contact our customer service. Customer phone number is 800-775-1388 E-mail at

What is your shipping time and what services do you use?

Goose Creek ships within 3 to 5 business days from when the order has been pulled from our website. We use United States Parcel Service (USPS) and FedEx.

Do you do offshore military shipments e.g. APO?

We are thankful for your service or the service of your family member. Shipping to an offshore military base can be very expensive. To show our gratitude we would like to assist you with your offshore shipment and meet you half way! To get a shipping quote as well as the % Goose Creek will pay for you please call 800.775.1388.

Do you do price adjustments?

We are proud to offer great promotions for our customers. Promotions change frequently making it very challenging to do price adjustments. In most cases Goose Creek will not honor a price adjustment. Orders that have already shipped, are over 24 hours old and have a total less than $10 are not eligible for a price adjustment. Only online purchases are considered for adjustment. To speak to a customer service representative about an adjustment to your order you can call 800.775.1388.

Refund and Return FAQ

What is your return policy? Can I return a candle that I have already burned?

Failure to follow the following conditions will result in a reduction of your refund:

  • All items should be unused and in brand new condition.
  • All items should be packed well and returned in the original packaging if possible. You are responsible for the shipping charges to return the product. You may use any shipping carrier of your choosing. We recommend using FedEx or USPS so you can track your return. Your product refund will be issued to the payment method used to make the original purchase. Customized items are not refundable. Please enclose a copy of your order invoice and include which items are being returned for refund. You may request to return a purchase within 30 days of the receipt of the product. A return shipping fee will be charged for returns.
How do I return a product?

Ship the product(s) to this address (pack all items carefully to prevent damages): Goose Creek Inc. 1157 Bryant Ridge Road Liberty, KY 42539

How long does it take for my return to be processed?

Allow at least five (5) business days after we receive your return for your refund or replacements to be processed.

What is your procedure for broken merchandise?

Unfortunately, there will be times our product is damaged during shipping. When that happens we request you email a photo of the damaged items, the box outside and inside. Please email to:

What is your policy for merchandise that has been delivered but stolen?

Goose Creek does not request a signature upon delivery and will not replace items that have been delivered but stolen after delivery.

Coupon FAQ

Can I use multiple coupons for one order?

You can use coupons on merchandise that is not already discounted or on sale. You cannot use coupons on merchandise that is on sale or discounted. You may only use one coupon per order.